Can I return my coffee if I'm not satisfied after my first purchase?

Yes, if you're not satisfied with your first bag of coffee, we offer a full refund with no questions asked and no need to return the product.

Are there any conditions for returning coffee after the first order?

Returns for coffee after the first order are generally not accepted, as it is a perishable item, unless the delivery was damaged or there was an issue with shipping.

How quickly do I need to contact the store if my order arrives damaged?

You must contact us within 48 hours of receipt if your order arrives damaged to qualify for an exchange. After this period, no returns or exchanges are accepted.

Return Policy

We Stand Behind Every Bag

We roast to order and ship fresh because we believe in what we're putting in the bag. But if something isn't right, we'll make it right.

First Order Guarantee

If you're not satisfied with your first order for any reason, we'll issue a full refund — no questions asked, no need to return anything. We want you to feel confident trying us out.

Subsequent Orders

Because coffee is a perishable product, we're unable to accept returns on subsequent orders unless your delivery arrived damaged. If that happens, contact us within 48 hours of receiving your order and we'll take care of it.

Shipping Refunds

Express shipping charges (Next Day Air, 2nd Day Air, 3 Day Select, and similar services) are non-refundable. Standard ground shipping is refunded only if the error was on our end and your order arrived damaged.

Damaged Orders

Time matters here — contact us within 48 hours of delivery if your order arrives damaged and we'll arrange an exchange. We can't process exchanges or returns after that window.

Get in Touch

Questions about your order? Reach us at taylor@mainlineroastery.com — we typically respond within 1 business day.